Frequently Asked Questions
Find answers to the most commonly asked questions about D2C Ecommerce, our services, orders, payments and more.
General Questions
What is D2C Ecommerce?
D2C Ecommerce provides ecommerce solutions and services to help brands manage and grow their online business.
What does D2C Ecommerce provide?
We offer ecommerce solutions including marketplace management, ecommerce support services.
Which marketplaces do you support?
We support major ecommerce marketplaces and platforms such as Amazon, Flipkart, Myntra and other ecommerce platforms.
How can I contact D2C Ecommerce?
You can contact our team through the contact details available on our website.
How can I become a franchise partner?
You can apply through our contact page. Our team will review your request and contact you with the next steps.
Orders & Products
How can I place an order?
Select the product you want to purchase, add it to your cart and complete the checkout process with your delivery and payment details.
Can I change my order after placing it?
Order changes depend on the processing status of your order. Please contact our support team as soon as possible for assistance.
How can I track my order?
Once your order has been dispatched, tracking information may be provided through the registered contact details.
What should I do if I receive a damaged product?
Please raise a return or replacement request within the applicable return timeline and provide the required order details.
What if I receive the wrong product?
Please contact our support team and raise a return or replacement request within the applicable return timeline.
Shipping & Delivery
How long does delivery take?
Delivery time depends on the destination and the availability of the product. Estimated delivery information is provided during the order process.
Is shipping free?
Unless stated otherwise on the product page, delivery of products is generally provided free of cost.
What happens if nobody is available during delivery?
Our delivery partner may attempt delivery according to their delivery process. Further action may depend on the delivery circumstances.
Can delivery be delayed?
Delivery may be delayed due to location, logistics, operational issues or circumstances beyond our reasonable control.
Will I receive shipping updates?
Where applicable, shipping and delivery updates may be communicated through SMS, email or other available contact methods.
Payments & Cancellation
What payment methods are available?
Payments may be made through available options such as credit cards, debit cards, net banking and wallets.
Can I cancel my order?
Orders can generally be cancelled before they are processed. Please contact our support team as soon as possible.
When will I receive my refund?
Refund processing time depends on the payment method and the completion of the applicable return or cancellation process.
Can I get a refund for a returned product?
Eligible returned products may qualify for a refund after the product is received and successfully verified according to the applicable return policy.
Where can I find the refund policy?
Please refer to the Refund, Return and Policy available on our website for complete details.
Returns & Support
How can I request a return?
You can raise a return request through the available support channel with your order and contact details.
How long does a return pickup take?
Pickup time depends on the availability of our reverse logistics service at your location.
Can I return part of my order?
Yes, products that are eligible for return can be returned individually within the applicable return timeline.
What products are eligible for replacement?
Wrong, expired, damaged or incomplete products may be eligible for replacement subject to the applicable return and verification process.
What if reverse pickup is unavailable?
If reverse pickup is unavailable at your location, you may be required to self-ship the product and provide the required courier receipt and tracking information.
How can I contact customer support?
For support regarding orders, returns, refunds or other queries, please contact us through the contact details provided on the website.
Can I update my account information?
Where available, you can update your account information through your account settings or by contacting customer support.
How do I report an issue with my order?
Contact our support team with your order number, registered contact details and a description of the issue.
Where can I read the complete policies?
You can refer to the Privacy Policy, Shipping Policy, Refund & Return Policy pages on our website.
How can I get more information?
If your question is not answered here, please contact our support team and we will be happy to assist you.