Refund & Return Policy
Please review our return, replacement, cancellation and refund process before placing your order.
Steps
Raise a Return / Replacement Request
Raise a return/replacement request within the respective return timeline from the date of delivery, if you have received the wrong or expired product(s).
- Please raise a request with the order and contact details at care@d2cecommerce.in
- In case of damaged/missing product(s), raise a return/replacement request within 2 days from the date of delivery.
Request Review
Give us 2 working days to review your return request.
Product Pickup
After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Self-Shipping
In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner and provide us with a receipt and tracking ID at care@d2cecommerce.in . We will reimburse the courier charges.
Refund / Replacement
After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.
Under What Conditions Can I Return / Replace My Product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage / tampered product
- Incomplete order – Missing products
Under What Conditions Will Return / Replacement Requests Not Be Accepted?
- Opened / used / altered products
- Original packaging, mono cartons, labels, etc. missing
- The return / replacement request is generated after the return timeline is over
- The damaged / missing product is reported after 2 days from the date of delivery
How Are Returns Processed?
Once you request to return a product, a pick-up is organised for the item. Our courier partners will come to pick up the item within 5–7 business days after your return request has been received.
This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Can I Cancel My Order?
You can cancel your order by mailing us at care@d2cecommerce.in and we will help you with the cancelled order.
d2csale.com reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer. This may include having a verbal or written confirmation from the customer.
How Will I Receive the Refund for My Cancelled or Returned Product?
In case of prepaid orders, money will be returned to the bank account / credit card / debit card or the payment method used within 7 business working days.
For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.
How Long Does It Take to Receive a Refund?
We will process your refund within 7 business days in case of the cancellation of an order.
In case of returns, we will refund the money after the product has been received by our warehouse and after completion of the quality check.
Please note that this entire process takes approximately 2 weeks after the return has been picked up.
Can I Return Part of My Order?
Yes. You can return any products that are eligible for returns within the return timeline.